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Shipping, Return & Refund Policy

  • Estimated Shipping Lead Time

    Most of our products are available at warehouse and ready to be shipped on the same day once an order is confirmed (before 12pm daily) Goods will be shipped via GDEX. Estimated delivery time will take 2-3 days (business hour) For pre order, estimated goods arrival to warehouse will take around 1 to 2 months depending on the product. An estimated arrival time will be tagged along with the product as reference.

  • Return Procedures

    We guarantee all products from SNS Network are brand new and first class quality from their manufacturers. Therefore, we DO NOT accept any return from customer UNLESS it is damaged or defected during transit. Please notify us within 24 hours from the moment you receive the good and found that it is damaged or defected. Failure to do so will be treated at your own risk, SNS Network will not going to responsible and accept any return after that. For customer who insists to return the product that without any damages or defects during transit, exchanges or refund will be subject to a 5% of prosessing fees EXCLUDING shipping cost and GST. For customer who require making the return, please make sure you follow the procedures below to ease our process and expedites your replacement/refund:

    (1) Notify us through e-mail at online@snsnetwork.com.my within 24 hours.

    (2) Specify the following details in your e-mail: - date and time you received the products - Order Number - brand and model number - prefer replacement or refund - reason for the Replacement or Refund

    (3) Obtain a "Return Authorization" from SNS Network via e-mail (please note that no return will be accepted without a Return Authorization from SNS Network).

    (4) Write the Authorization Reference Number on your return-shipping label.

    (5) The returned product must be in NEW and UNUSED condition, with all ORIGINAL PACKAGING and UNUSED WARRANTY CARD.

    (6) The return MUST be sent to:

    SNS Network (M) Sdn Bhd

    No. 61,

    Jalan Sultan Nazrin Shah

    30250 Ipoh, Perak

    Note: SNS Network Is Not Responsible For Any Product Returned For Replacement/Refund That Is Not Returned In The Manner Set Forth Above.

    The returned product will be sent to manufacturer/supplier for investigation before any replacement or refund can be made.