Warranty Policy

1. How long is the warranty period for JOI devices?
All JOI devices come with 1 Year Local Warranty except JOI Box series, which comes with 3 Years.

2. What is covered by the warranty?
This warranty covers motherboard, battery, speaker, camera, keyboard (for 2 in 1 models), charging adapter and other relevant parts that cause the device to malfunction.

3. What is not covered by the warranty?
• Cosmetic damage, including but not limited to scratches, dents and broken plastic on ports unless failure has occurred due to a defect in materials or workmanship
• Damage (screen/device body) caused by accident, abuse, misuse, fire, liquid contact, earthquake or other external cause;
• Damage caused by service (including upgrades and expansions) by anyone who is not an Authorized JOI Technical/Service personnel;
• Defects caused by normal wear and tear or otherwise due to the normal aging of the JOI Product;
• Any serial number has been defaced or removed from the JOI product.;
• Software issues due to installation of custom ROMS or any other third party software causes.

A value for money brand without compromising its performance !